Cisco wanted to improve the quality and quantity of its technical support by encouraging social interaction among its most active users.
Mutual Mobile helped Cisco bring their rich support network to the iPad and iPhone, uniting over 250,000 registered members with the information they need. The applications include a growing database of over 6,000 posts and threads, RSS feeds, and community leaderboards to fuel interaction between Cisco’s global community of engineers.
Mutual Mobile worked closely with Cisco to understand which features to mobilize and how to help users navigate through the content in a non-confusing way. The resulting Cisco Technical Support applications for iPhone and iPad simplify support and improve the customer experience, saving thousands in overhead and strengthening the Cisco brand.
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The Cisco app helped the company to lower operations expenses and drive higher customer satisfaction scores.
"A key element of Cisco Smart Interactions is focused on taking our technical support resources and community discussions to where our customers and partners are – wherever, whenever."