Quality and Support
Our Quality Assurance and Support departments fight for quality from day one of discovery through ongoing application maintenance.
QA At Mutual Mobile
At Mutual Mobile, quality assurance isn’t an organizational afterthought charged with slapping on inspection stickers as the goods are shipped out the door. Our QA department works for your interests from day one of discovery to well beyond delivery, establishing processes and clear communication to make the entire process more efficient.
Our main focus is not on finding bugs, but prevention through preparation. From understanding client and user needs to exhaustive code and operational testing after every development cycle, our QA department ensures that you get the highest quality product without wasting time or money.
Planning for Delivery
Our QA team goes to work the day your project kicks off. They help the client and PMO formalize project requirements at every stage of the process and establish the testing criteria that each build will have to meet before it can be labeled “done.” And they also provide the reporting and documentation to help us get there.
Crafting User Stories
User stories ground abstract development concepts into individual chunks of functionality. Our QA team uses these scenarios – “As a registered user, I want to reset my password so that I can get back into the site if I forget my password” – to measure the success of our work and ensure that our teams are always working toward the same goal.
Testing
Ultimately, it’s your users who pass verdict on whether your solution works as intended. But by that point, countless iterations of our functional and nonfunctional test banks will have left no room for doubt. From our integrated CI and unit testing to manual usability testing, our QA team eliminates problems early and often to keep delivery on schedule.
Integrated CI and Unit Testing
Merging unit testing into our continuous integration environment allows us to verify more than 90% of our code base with every commit before it ever reaches QA.
Functional and System Testing
We don’t just scrutinize code quality, but review the complete system after every build to make sure each function works exactly as agreed upon.
Regression & Automation Testing
Things change from build to build, so our automated testing cycle reruns all of the previously passed tests on the entire solution after every single code commit.
Maintenance And Support
With live applications, there’s no room for error. Solutions must quickly adapt to users’ wants while simultaneously addressing their current challenges.
Our maintenance and support offerings meet three critical areas of need following release: corrective maintenance to keep solutions running smoothly between major version updates; monitoring the third-party landscape to prevent outside changes from breaking your solution; and addressing advanced support issues in real time.
Live Engineering™
Even if your business has the technical personnel to support an active mobile solution, chances are it’s not a cost-effective use of their time. Our software engineers identify issues, fix bugs, and resolve user complaints to keep your mobile solution running smoothly between major releases.
Adaptive Mobile Monitoring™
Without careful monitoring, your mission-critical solution can fail to keep pace with the constantly evolving mobile landscape. We monitor and test against OS releases, third-party SDKs, device releases, and policy changes to preemptively identify and address critical issues.
Level 3 Support
Our Level 3 support engineers provide an additional level of insurance for when your internal support and troubleshooting teams can’t resolve an issue. This offering enables escalation of your acute issues and is the ultimate fail-safe for your business-critical mobile solutions.