Empowering Customer Self-Support
Cisco
Cisco needed to bring their sophisticated customer support system to mobile, enabling full access to technical content and encouraging social interaction among a global network of users.
Objectives
- Provide mobile access to technical support issues
- Fully integrate with Cisco’s support portal
- Rethink workflows for the iPad and iPhone
- Comply with Cisco’s security policies
“A key element of Cisco Smart Interactions is focused on taking our technical support resources and community discussions to where our customers and partners are – wherever, whenever.”
Engaging the Human Network
We brought Cisco’s rich support network to the iPhone and iPad, uniting over 250,000 registered members through a social, mobile portal. The secure applications fully integrate with Cisco’s network to access a growing database of posts, threads, videos, and community leaderboards.
Furthering Enterprise Mobility
We worked alongside Cisco engineers to not only ensure security and compatibility, but to simplify their complex desktop workflows into an alluring mobile experience. Utilizing the different display sizes on the iPhone and iPad, we built unique workflows and interfaces to make finding the right support topic a breeze.
