Builders First Source
Builders First Source, Inc. is a Fortune 500 company headquartered in Dallas, Texas, and is the largest supplier of building products, prefabricated components and value-added services in the US.
They are the USA’s premier manufacturer and supplier of building materials and services for professional home builders and remodelers. They partnered with Mutual Mobile to create MyBFSBuilder—a proprietary web application for users to order supplies.
The app would come with its own inventory management, shipping and delivery, and invoicing systems. Before this, their in-house team built an app that used Microsoft Access to generate quotes. These were shared with the builder on an Excel spreadsheet.
Salespeople had to be present in the office all day to field requests and check inventory for writing quotes. Communication went back and forth—taking up a lot of time. All the data lived on an Access server and only had a single back-up. Slow, inefficient, risk-prone, and unscalable were some of the complaints the earlier platform faced.
But the updated system—to be built by Mutual Mobile—would be scalable and much more robust. We designed it from scratch to smoothly integrate every single app feature and package everything in a sleek UI that never felt like an effort to use.
“Mutual Mobile's team was outstanding. They clearly communicated expectations and met their obligations. As decision points arose, they did a great job ensuring we stayed within the original scope regarding budget and timeline.” - Ryan Williams, Director of Pricing, Builders First Source.
MyBFSBuilder saved employee time, sped up a previously slow inefficient process, increased job productivity and employee, contractor & customer satisfaction. In fact, it cut down processing times from 15 minutes to 15 seconds: A reduction of 98%! It helped solidify Builders FirstSource industry-leading status.
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